Thank you for shopping with Liam Zoom. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below.
1. Return Eligibility
We accept returns for products that are defective or damaged upon delivery. To be eligible for a return, the item must be:
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Unused and in its original condition.
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Returned in the original packaging with all accessories and documentation.
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Reported to us within 3 days from the date of delivery.
2. Return Process
To initiate a return:
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Please contact us within 3 days of receiving your order.
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Provide details of the issue, including your order number and a description of the product’s condition.
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We will review your return request and provide instructions on how to proceed.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
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The refund will be processed in the form of Cash on Delivery.
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Refunds will be issued within 7-10 business days following the return approval.
4. Non-returnable Items
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Items that have been used or altered after delivery are not eligible for return.
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Custom or special order items may also be non-returnable.
5. Exchange Policy
If you’d like to exchange a product, please contact us within 3 days of delivery. We will assist with the exchange process if the product is eligible for return. The exchanged item will be delivered via Cash on Delivery.
6. Shipping Fees
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Shipping costs for returns are non-refundable unless the item is defective or damaged.
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately. We will arrange for a replacement or a full refund, based on your preference.
8. Contact Us
For questions or assistance with returns and refunds, please reach out to us at [email protected].